Ziyad Sulaiman Al Badi
IT Support Specialist | Systems Integration
Profile summary
Adaptable IT Intern with 7 years of experience transitioning from technical production to information technology. Built drone-based monitoring systems and automated internal workflows to reduce manual processing time by 20%. Holds professional certifications in CAA drone operation and Mendix low-code development. Focused on applying technical support and systems integration skills within the GCC region to improve operational efficiency.
Career highlights
Technical Support & Automation: Resolved over 10 daily technical support tickets at the Governor's Office and developed automation scripts that reduced manual workload by 2-3 hours per week.
Workflow Optimization: Digitized internal workflows to achieve a 15% reduction in paper usage and restructured deployment pipelines to decrease manual intervention time by 20%.
Systems Integration & Development: Directed a team of 6 to build a drone-based monitoring system with 100% hardware-software compatibility and deployed backend services that reduced latency by 15%.
Professional Certification: Maintained technical proficiency through Professional Drone Operation certification from the CAA and Low Code Development certification in Mendix.
Professional experience
Led IT support and system development initiatives at the Governor's Office of North Al Batinah. Managed daily technical operations, system maintenance, and workflow digitization projects to improve departmental efficiency.
- Resolved over 10 daily technical support tickets concerning system software and network connectivity.
- Digitized internal workflows, resulting in a 15% reduction in departmental paper usage.
- Analyzed system requirements for new software modules and provided three actionable recommendations to improve user interface navigation.
- Maintained office network and hardware stability to ensure continuous daily operations.
- Developed an automation script that reduced manual workload by 2-3 hours per week.
Led IT support and development initiatives at FOOTAGE LABS, directing technical maintenance and internal process automation. Managed office hardware and network stability while collaborating on database migration projects to ensure data integrity.
- Maintained office network and hardware stability, ensuring minimal disruptions to daily team operations.
- Developed an automation script that reduced manual workload by 2-3 hours per week.
- Collaborated on a database update, achieving 100% data accuracy throughout the migration process.
Led drone operations at Red Point Production, directing technical media production and equipment maintenance. Manages flight compliance and integrates aerial data into corporate media workflows.
- Executes high-precision drone operations for professional media production while maintaining compliance with Civil Aviation Authority (CAA) regulations.
- Maintains and calibrates aerial equipment by applying technical knowledge of drone flight controllers and firmware.
- Optimizes production workflows by integrating aerial data into final media outputs to support visual storytelling for corporate clients.